Product after-sales support
Find vendor support channels, repair preparation and service scope for Surface, ThinkPad, Lenovo and more.
Product after-sales support
Find vendor support channels, repair preparation and service scope for Surface, ThinkPad, Lenovo and more.
- Choose brand and check warranty
- Prepare documents and back up data
- Request service through official channels
- Ask Yihe for coordination
- 01Check
- 02Request
- 03Service
- 04Follow up
Surface official service links
Submit a Surface warranty service request
Prepare your device serial number and proof of purchase. The Microsoft service portal may require a work or school account, verification and the appropriate organization access. Follow the portal instructions to submit your request.
Choose your product and check its entitlement
Coverage depends on serial number, sales region, proof of purchase and the applicable service contract. These links lead to China-region vendor support. Yihe assists with coordination; this page does not identify Yihe as a vendor repair centre.
| Product | Official support | What to confirm |
|---|---|---|
| Microsoft Surface for business | Warranty and protection plans / Service or repair | Check limited warranty, extended service and accidental damage coverage separately against the purchased plan. |
| ThinkPad / ThinkCentre / ThinkStation | Serial-number warranty lookup / Official Think support | Confirm depot, on-site, extended and international service eligibility individually. |
| Other Lenovo notebooks and desktops | Lenovo official support | Select the device category and serial number for warranty, drivers, service locations and repair. Enterprise servers follow their specific contracts. |
| Suma | Ask Yihe to review model, serial number, proof of purchase and contract. | Vendor channel, response time and on-site scope need project-specific confirmation. |
Four steps before repair
- Prepare model, serial number, proof of purchase and service-plan details.
- Record symptoms, timing, errors and troubleshooting already attempted.
- Back up business data and follow vendor instructions for recovery keys and device preparation. Do not submit passwords or recovery keys through the website enquiry form.
- Obtain an official case number and confirm charges, shipping, accessories and handling arrangements.
Understand the different types of coverage
Limited warranty, accidental damage protection and extended service have different terms. Batteries, accessories and data services may follow separate rules. Brand name alone does not establish a service period, free on-site visit or replacement entitlement.
How Yihe can help
We can help organize purchase information, identify official repair channels and coordinate case follow-up. Vendor diagnosis, entitlement, charges, repair method and timing are confirmed by the vendor or its authorized service provider. Loan devices and on-site assistance require a separate agreement.
Historical Surface how-to resources
The reference site covers Surface Pro 8, Go 3, Laptop Studio, Pro 7+, Laptop 4, Go 2 and Hub 2S. These are historical usage resources, not current warranty terms.
Open the original how-to library
Sources reviewed: 8 November 2026. Current vendor terms prevail.
Technical and after-sales contact
Technical & after-sales expert
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